Can I share a room with someone?
Yes you can. We have certain studio room types that we allow dual occupancy. Alternatively, you can also choose to share a cluster apartment with your friends.
What is included in my rent?
Your rent includes rent per your agreement plus all utility bills, 24/7 gym access, unlimited WiFi, free access to designated common areas and free use of on-site laundry and free access to the Sonder health & wellbeing app
Are there any extra costs that I should be aware of?
There is no extra cost as The Switch is a truly all bills inclusive accommodation provider!
Is WIFI included and how does it work?
Unlimited lightning/ warp speed WIFI (also known as a minimum of 100Mb symmetrical upload and download per user) is provided for your stay and you can connect up to 5 devices through the one username.
Can I bring a pet to live at The Switch with me?
Whilst we’d love for you to be able to bring your pets with you, there are various legislations in place dependent on the state and building you apply to live in, as well as moral obligations and high standards of living we as a company hold for any pet living in a city location with minimal outdoor space.
Should you require an assistance animal to alleviate and/or support a disability and can provide relevant documentation, please get in touch with our team who can support in providing the best solution for both you, your pet and your new neighbours. Whilst we do allow assistance animals into our public spaces, owning an animal whilst living at The Switch is down to the discretion of our building managers in each of our building locations. Please contact our team in Adelaide, Perth or Sydney for more information and to discuss your situation.
How much is the deposit?
Payment of a deposit of up to 2 weeks’ rent is required at the time of applying for accommodation. At The Switch we are transparent on our cancellation policy so please visit Terms of Use page on our website for more details. The deposit will become your first 2 weeks’ rent once you move-in.
Is there a bond payable?
We require a bond payment equivalent to 4 weeks’ rent from our tenants under residential tenancy agreement. Each state has specific requirements around how you can pay the bond. Please feel free to speak to our team on this.
What can I do if I want to cancel my booking or agreement?
In this case, please refer to our Cancellation Policy.
How long is my lease and what type of lease do I sign?
We are not one-lease-length-for-all kind of community so please speak to our team on how long you would like to stay. Of course, the longer you stay with The Switch your weekly rent will be lower.
You will be required to enter into a residential tenancy agreement with us.
How does the gym work?
Once you check in, your digital key will give you access to all common areas of the building, including the onsite state-of-the-art gym that is open 24/7. We also have professional personal trainers on site, so feel free to join a free exercise class or pay for a private PT session.
Where do I collect my post/mail?
Our properties have automated parcel management lockers. These lockers make receiving post/mail hassle free. Couriers deliver post/mail direct to the lockers and you will receive an automatic notification to let you know you can come and collect your parcel at your own convenience.
Parking availability on-site?
On-site parking is available solely at our Kensington location.
What time is check in and out?
Check in is 2:00pm and check out is at 11:00am. If you would like to request a late check out please contact our friendly staff via reception, email or phone, to make these arrangements.
Do you have extra space for storage?
Yes, we can arrange to store your bags or luggage.
Please note that storage is limited and subject to availability. Unfortunately, long-term storage is not available in Perth.
Our friendly team is always happy to help—just reach out to us at reception, by email, or over the phone to discuss what can be arranged.
Are there accessible/disabled rooms?
All of our properties have accessible/disabled rooms available. In addition to this, Perth Central & Melbourne Victoria Market have rooms fitted with hearing and sight impairment equipment too.
Can I choose my move in date?
We may allow flexible move-in dates based on our room availability. Please reach out to The Switch team and we will try our best to help you with this.